Help and frequently asked questions.

1. Download Peepz from the App Store or Google Play and open the app.
2. Tap Create account.
3. Enter your name, your email and a password of at least 10 characters.
4. Tap Create account. We email you a link to confirm your address, but you can start straight away.

1. Write the family's name under Create your family.
2. Tap Create family.

Whoever creates the family becomes its owner. Then you invite everyone else.

1. Open the link you received by text or email – or scan the QR code with your camera.
2. Tap Create account and join, or Sign in and join if you already have an account.
3. Done – whoever invited you is told that you've joined.

Doesn't the link open the app? Copy it, tap Got an invite? on the start screen and paste it.

iPhone with iOS 18 or later, iPad with iPadOS 18 or later, Apple Watch with watchOS 11 or later and phones and tablets with Android 10 or later. iPhone and iPad share the same app, and the watch app comes with the iPhone app. You can also sign in from a web browser, at app.peepz.se – on your computer, for example.

Yes. The Android app is on Google Play, for Android 10 or later, and uses the same account and the same family as the iPhone app. You can also sign in in a browser, at app.peepz.se.

Swedish and English. The app follows your phone's language, and notifications and emails arrive in the recipient's own language. If you want Peepz in a different language from your phone, choose it for Peepz in your iPhone's Settings.

1. Open the Family tab and tap Invite member.
2. Choose a role – Adult, Member or Child – and tap Create invite.
3. Tap Share link, or let the person scan the QR code with their camera.

The invite is valid for 7 days and can be used once. Owners and adults can invite people.

1. Open the Family tab and tap the invite under Pending invites.
2. Tap Show new code and link – the old one then stops working.
3. Or tap Revoke invite.

1. Open the Family tab and tap Add a child without their own phone.
2. Enter the child's name and tap Add.

If the child gets a phone later: invite them as a Child and choose the profile under Link to existing profile, and everything comes along.

1. Open the Family tab and tap the child.
2. Tap Help the child sign in.
3. Let the child scan the QR code, or tap Share link. The link is valid for 15 minutes.
4. The child chooses a new password.

1. Open the Family tab and tap the person.
2. Tap Permissions.
3. Turn things on or off. Reset to the role's defaults brings back what applies to the role.

The owner can change permissions for everyone, and adults can change them for the children. Nobody can change their own permissions.

1. Open the Family tab.
2. Tap the family's name at the top.
3. Choose a family under Switch family.

You can also tap the family’s name at the top of Home. You join another family through an invite. If you have a living schedule, the app switches family by itself.

1. Tap your picture at the top right of Home and choose My places – or Family → the child → Places.
2. Add a home, if there isn't one.
3. Tap Add under Living arrangements and choose where you live now, the week after, the changeover day and the time.
4. Tap Save.

1. Open the Family tab and tap Add contact under Shared contacts.
2. Tap Get from your phone's contacts, or fill in a name and phone number.
3. Choose a category and tap Save.

Everyone in the family can see the contacts. Owners and adults can add and edit them.

1. Open the Family tab and tap the pencil.
2. Tap Transfer ownership and choose an adult under New owner.
3. Tap Send request.
4. The new owner taps Yes, I'll take over on the Family tab.

The request is valid for 7 days. Once it's accepted, you become an adult in the family.

No. Children without a phone of their own can join as a profile the adults look after – they can be tagged in the calendar, cook dinner and have a living schedule. Anyone who wants to use the app themselves needs their own phone or tablet – iPhone, iPad or Android.

An adult can invite people, remove members, look after the children and change the family's settings. A member – for example Grandma or the babysitter – uses the calendar, the lists, polls and contacts without managing anything, and doesn't see other people's location or alerts unless the owner turns it on.

Yes. Each household has its own family in Peepz, and anyone who lives in both switches with one tap. With a living schedule, the app switches family by itself at changeover – and neither family sees the other. How two homes work.

An invite is valid for seven days and can be used once. Ask the person who invited you to open the invite under Pending invites and tap Show new code and link.

1. Open Plan and choose Calendar.
2. Tap New event.
3. Write what's happening and choose when. Turn on All day for a whole day.
4. Choose Repeat if the activity happens again.
5. Tap the people involved under Who's involved? and then Add.

1. Tap the event in the calendar.
2. Make your changes and tap Save – or tap Delete event.
3. Choose Only this one, This and following or Entire series.

1. Open Plan → Calendar.
2. Tap the filter button next to Day, Week and Month.
3. Choose Only mine – or a person in the family.

Only mine shows what you're tagged in and what's for the whole family.

1. Open Plan → Calendar and tap Show in another calendar.
2. Choose Whole family or one person under Calendar.
3. Tap Share link and send the link to yourself.
4. Google Calendar on a computer: Other calendars → + → From URL. Outlook: Add calendar → Subscribe from web. Apple Calendar on a Mac: File → New Calendar Subscription.

Anyone with the link can see the calendar. Create new link and Turn off link are in the same place.

1. Open Plan → Calendar.
2. Turn on iOS Calendar under Sync with and give Peepz access to your calendar.
3. Choose a calendar – or Create the Peepz calendar – and whether all events or only yours should be included.

The mirror only goes one way. Make changes in Peepz – a change in iOS Calendar is overwritten.

1. Open Plan → Calendar.
2. Turn on Show my iOS calendars.
3. Choose which calendars to show.

Only you can see them, under From your calendar, and they're never uploaded.

1. First add the calendar to the iPhone Calendar app, for example as a subscription.
2. Open Plan → Calendar and tap Import from another calendar.
3. Choose the calendar and Starting from – and who's involved, if you like.
4. Deselect anything that shouldn't come along and tap Import.

The import copies once. Anything already in Peepz is skipped.

No. The calendar link and the mirror only go one way, from Peepz. Make changes in Peepz and the other calendars follow.

The calendar service decides. Outlook usually fetches changes after a few hours and Google within a day. Under Show in another calendar you can see when a calendar last fetched the link.

1. Open Plan and choose Lists.
2. Tap New list.
3. Give the list a name and choose a type: Shopping list, To-do or Other.
4. Choose a colour and who can see the list, and tap Create.

1. Tap New list – or touch and hold a list and choose Edit list.
2. Choose To-do under Type and save.

What's left shows under To do on Home and on Apple Watch. Choose Other for lists that shouldn't appear there, like films to watch – from those, only what has a due date shows.

1. Open the list and tap Headings.
2. Tap Add the store's sections – or write your own under New heading.
3. Touch and drag to sort the headings like your shop.
4. To move an item: touch and hold it and choose Move to.

The item remembers its heading for next time.

1. Swipe the item left and tap Due date.
2. Choose Today, Tomorrow, In a week or a date.
3. Tap Save.

1. Touch and hold the list and choose Delete list.
2. Changed your mind? Tap Undo in the message that appears.
3. Or tap Restore under Recently deleted.

Owners and adults can delete lists, and so can whoever created the list.

1. Tap New list – or touch and hold a list and choose Edit list.
2. Choose Chosen people under Who can see the list?
3. Tap the people who should see the list and save.

Yes. You can add, tick off and remove items without a connection. The changes are sent in the right order when your phone is back online. Headings, due dates and new lists need a connection.

Yes. Touch and hold the suggestion and choose Remove suggestion. It only comes back if someone adds the item to the list again.

Yes. Touch and hold the item, choose Move to list and tap the list it should go to. On a tablet you can also drag the item to one of the lists beside it. The item lands under the heading it usually has there, and if the same item is already on that list, the two are merged. Moving needs a connection.

1. Open Plan and choose Polls.
2. Tap New poll.
3. Write the question and at least two options. More options gives you up to ten.
4. Turn on Allow multiple choices or Close automatically if you like, and tap Create poll.

1. Open Plan and choose Polls.
2. Tap Suggest an option under the options in the poll.
3. Write your option and tap Suggest.

Anyone who can vote can suggest – including children with their own account – while the poll is open, up to ten options. Only suggestions can be removed: touch and hold the suggestion and choose Remove suggestion. Whoever suggested it, whoever started the poll, the owner and adults can do that.

1. Touch and hold the poll.
2. Choose Close poll or Remove.

Whoever started the poll can close and delete it, and so can the owner and adults.

Yes, as long as the poll is open. Tap another option, or tap your own again to take your vote back.

1. Open Plan and choose Meals.
2. Tap a day.
3. Write the dish, tap a suggestion – or tap Choose from the cookbook.
4. Choose who's cooking under Who's cooking? and tap Save.

1. Open Plan → Meals and go to the week that should get the dinners.
2. Tap … in the week’s heading and choose Same as last week.
3. If the week already has dinners, the app asks – for example “Dinner is already planned for Friday and Saturday”. Choose Keep them or Replace them.

The dinners from the week before are copied to the same days of the week. The cook and servings come along, but polls don’t. It works offline too – the week is sent when you’re back online.

1. Tap This week's ingredients to the shopping list – or Add to shopping list inside a day.
2. Choose the list.
3. Untick what you already have at home.
4. Tap Add.

1. Open Plan → Meals and tap Cookbook at the top.
2. Tap + and fill in the name, servings and time.
3. Add the ingredients – or Paste ingredients – and the steps under Method.
4. Choose a picture and tap Save.

Mark salt, oil and other things you always have with the house icon, and they're already unticked when the ingredients go to the list.

1. Open the recipe in the Cookbook.
2. Tap Plan.
3. Choose the servings and the day and tap Plan.

1. Copy the link to the recipe.
2. Open the Cookbook and tap +.
3. Paste the link under Get from a web page and tap Get recipe.
4. Check the recipe and tap Save.

You can also share the page to Peepz straight from your browser. If Peepz finds no recipe on the page, the link is saved as the recipe link and you enter the recipe yourself.

1. Open the recipe and choose how many of you there are.
2. Tap Start cooking, tick off the ingredients and tap Start.
3. Swipe or tap Next. If the step mentions a time, start a timer with one tap.

When the time is up it beeps, and with notifications on you get a notification even when the app isn't open.

1. Open the recipe and choose how many servings the text should be for.
2. Tap the share button to send the recipe as text – or tap Copy to another family and choose the family.

Copying works when you belong to several families, may add recipes in the other one and it has Premium. If it already has a dish with the same name, you choose to replace it or save a copy.

1. Tap the day under Meals.
2. Tap Vote on dinner.
3. Change the options and when the poll closes, and create it.
4. When the poll closes, the winner is planned in.

Yes. Tap + in the Cookbook and paste the link under Get from a web page, or share the page to Peepz from your browser. The app reads the recipe straight from the website – our servers never fetch the page. If no recipe is found, the link is saved as the recipe link, and you can paste the ingredient list under Paste ingredients. Getting recipes works in the apps, not on the web.

1. Open Plan and choose School.
2. Tap Add school schedule and choose whose it is.
3. Choose a weekday and tap Add lesson: subject, times and room.
4. Fill in the rest of the week – or Copy day – and tap Save.

1. Under Import from a picture: tap Take photo or Choose picture.
2. Wait while the schedule is read.
3. Go through the times and subjects day by day and correct anything that's wrong.
4. Tap Save.

1. Tap the day in the schedule under Plan → School.
2. Turn on Day off and write, for example, “INSET day” – or change the lessons.
3. Tap Save.

Reset to the regular schedule brings back the usual day.

1. Tap Edit school schedule.
2. Tap Add school holiday under School holiday.
3. Write, for example, “Half-term”, choose the first and last day and tap Done.
4. Tap Save.

The picture is read on your phone and never stored – neither in the app nor by us. Only the lessons are saved, and only once you've checked them.

Not for a child with their own account. The schedule belongs to the child and shows in all of the child's families in Peepz that have Premium. A child without an account has the schedule in the family where it was added.

1. Touch and hold the Home Screen and tap Edit → Add Widget.
2. Search for Peepz, choose School schedule and a size, and tap Add Widget.
3. Touch and hold the widget, tap Edit Widget and choose who under Person.

The widget shows a block for each lesson with when it starts and ends, and the lesson in progress is highlighted. A widget shows one person’s schedule – add one per child. A child can only choose their own. The widget never shows on the Lock Screen. On Android, touch and hold the widget to choose another person.

1. Open Chores and tap New chore.
2. Type the name and choose Repeats or When needed – and how often.
3. Under Who?: choose who has the chore. If you choose several, you can turn on Take turns.
4. Choose the points and tap Add.

The owner and the adults add chores. If you choose no one, anyone can do the chore.

1. Open Chores – or look at Home.
2. Tap the chore under Today, or Done under When needed.
3. Made a mistake? Tap again to undo.

Press and hold a chore and choose Check off for to tick it off for a child without a phone of their own.

1. Open Chores and tap Show leaderboard.
2. Choose Day, Week or Month, and go back with the arrows.
3. Adults: tap Settings, type a Prize of the week or turn on Children only, and tap Save.

1. Open Chores and tap Rewards.
2. Tap the reward you want and choose Redeem.
3. The adults are told, and mark it Done once the reward has been given.

Adults add rewards with New reward. Press and hold a reward and choose Save up for this to make it your savings goal.

No. Adding, sharing out and ticking off chores is free. The points, the leaderboard and the rewards are part of Peepz Premium.

No, a tick counts straight away. If it was a mistake, tap the chore again to undo.

It stays on the list as overdue until it's done. There are no minus points.

Yes. Turn on Children only in the leaderboard's settings, and the children compete with each other while the adults don't appear on the leaderboard.

1. Open the Location tab.
2. Turn on Share my location.
3. Choose how long: 15 minutes, 1 hour, Rest of the day or Until I turn it off.
4. Turn the switch off when you want to stop – it takes effect straight away.

Rest of the day and Until I turn it off are part of Premium.

1. Tap Tell them where you're going on the Location tab.
2. Choose a destination under My places, Family places or Recent – or search for an address.
3. Choose a travel mode and who should follow under Who should follow?
4. Tap Start trip.

1. The trip ends by itself when you arrive.
2. To end it yourself: tap End trip on the Location tab.
3. Choose I've arrived – or Cancel trip.

The I've arrived button is on the Lock Screen too.

1. Tap SOS — I need help on the Location tab.
2. Tap Send.
3. Call or text as well, if you can. If you are in immediate danger, call 112.
4. End it with End → I'm okay – end it.

1. Tap the red banner saying someone “needs help” at the top of the app.
2. See where the person is, and tap Get directions in Maps if you're going there.
3. Tap I've seen the alert, so the person knows someone has seen it.
4. Call the person – and call 112 if they're in immediate danger.

1. Tap your picture at the top right of Home.
2. Enter your number under Emergency number.
3. Turn on Show my number to my family when I send an alert and tap Save emergency number.

Then your family can call you straight from the alert.

1. Open the Family tab and tap the child.
2. Tap Permissions.
3. Turn on Share their location and Start Companion trips under Location and safety.

This is the guardian's consent, and it's saved in the family's security log. After that, the child starts and stops sharing themselves.

No. Your location is only shared when you turn it on yourself, only with your family and only for as long as you've chosen. The member role – for example Grandma or the babysitter – doesn't see shared locations unless the family's owner turns it on.

No. The emergency alert reaches your family, not the emergency services, and it needs an internet connection. If you are in immediate danger, call 112.

Only when someone travels with Companion. Then the people following the trip are told when the person has arrived. Otherwise Peepz doesn't keep track of when anyone comes or goes.

Tap Open Settings on the Location tab and allow location While Using the App. Peepz never asks for Always. Emergency alerts can still be sent, but without your location.

Everyone in the family. The places appear as quick picks in Where are you going?, and the status shows the place's name when someone is there. The owner and adults add them: tap the pencil on the Family tab and then Add a place under Family places, search for the address, choose it in the list, enter a name and tap Save. The family can have up to 20 places. The notifications your family gets never say the place's name.

1. Get Peepz for the tablet – from the App Store for an iPad, from Google Play for an Android tablet – and sign in.
2. Open Home.
3. Tap the full-screen button at the top right, next to the bell for notifications and your picture.
4. Close the board with the button furthest to the right.

1. Swipe sideways from the board to your page, or tap your picture in the row of pages – at the top in landscape, at the bottom in portrait.
2. Tap a chore under Chores to tick it off. Under When needed, tap Done.
3. Tapped the wrong one? Tap Undo, or tap the chore once more.

The tick and the points go to the person whose page it is. It works on everyone's page when an adult is signed in on the tablet.

The button shows when Home has two columns. Turn the tablet to landscape, or close Split View. There's no board on a phone.

1. Open the board with the full-screen button on Home, signed in as an owner or adult. The tablet needs a screen lock.
2. Tap the lock at the top right, next to the close button.
3. Tap Turn On in the Family Mode dialog. If you’re sharing your location or on a trip, that ends. On Android, you can tick Pin the app to the screen first.
4. To leave: tap the lock at the top right – Leave Family Mode – and unlock with Face ID, Touch ID, a fingerprint or the tablet’s passcode.

In Family Mode everyone can tick off chores and items, but the tablet gets no notifications. Signing out ends Family Mode too – from your phone: tap your picture, choose Devices and tap Sign out next to the tablet.

1. Touch and hold the Home Screen and tap Edit → Add Widget.
2. Search for Peepz.
3. Choose Today, To buy, Family calendar or School schedule and a size.
4. Tap Add Widget.

1. The watch app comes with the iPhone app. If it's missing: open the Watch app on iPhone and install Peepz under My Watch.
2. Sign in to Peepz on iPhone.
3. Open Peepz on the watch with your phone nearby – it signs in by itself.

If it says your phone can't be reached: keep it close and tap Try again.

1. Say, for example, “Hey Siri, what's happening today in Peepz”.
2. Add an item with “Add to the list in Peepz”.
3. “I'm going home in Peepz” opens a trip with Home chosen, and “Show my family in Peepz” opens the map.

The same shortcuts are under Peepz in the Shortcuts app.

1. Tap the bell at the top right of Home.
2. Turn each category on or off: Companion, Location sharing, Calendar, Polls, Due dates in lists, Chores and Family.

Emergency alerts can't be turned off – they always come through, as long as notifications are turned on on your phone.

Tap the bell at the top right of Home. If it says notifications are turned off on your phone: tap Open Settings and turn them on. Without notifications you don't get emergency alerts either, so never rely on a notification alone when it's urgent.

As little as possible – never where anyone is, addresses or what's on the lists. A chore notification says which chore it's about. You see the details in the app.

1. Tap your picture at the top right of Home and choose Peepz Premium.
2. Choose monthly, quarterly or yearly. Premium applies to the family you have open.
3. Confirm the purchase with your Apple ID or Google Account.

Owners and adults can buy it, and the whole family gets Premium. The first 14 days are free.

1. Open Peepz Premium and tap Manage subscription.
2. Or: your iPhone's Settings → your name → Subscriptions. On Android: your subscriptions in Google Play.

Premium lasts until the end of the period. You can request a refund under Request a refund – Apple or Google reviews the request.

1. Open Peepz Premium.
2. Tap Restore purchases.

Peepz is free to download and use. Peepz Premium costs SEK 49 a month, SEK 129 a quarter or SEK 399 a year for the whole family. The emergency alert is always free. Compare Free and Premium.

No. One adult buys it, and everyone in the family gets Premium – including children without a phone of their own, grandparents and the babysitter. If you live in two homes, each household pays for its own family in Peepz.

1. Tap your picture at the top right of Home and choose Password.
2. Enter your current and new password.
3. Tap Change password. Your other devices are signed out.

1. Tap Sign in and then Forgot password?
2. Enter your email and tap Send link.
3. Open the link in the email within 60 minutes, choose a new password and tap Save and sign in.

1. Tap your picture and then your email address under Account.
2. Enter the new address and tap Send confirmation email.
3. Open the link in the email within 60 minutes.

Your old address gets an email and can undo the change for 7 days.

1. Tap your picture and choose Devices.
2. Tap Sign out next to a device – or Sign out everywhere except here.

You get an email when someone signs in to your account from a new device.

1. Tap your picture at the top right of Home.
2. Make changes under Profile picture, Name or My color – the last circle, with a rainbow ring, gives any colour you like.
3. Choose a Theme: Default, Time of day, Morning, Day, Evening or Night.
4. Choose an Accent color – the colour of buttons and highlights: one of seven or your own.

The theme and accent colour only apply to the device you choose them on. Your colour is shown to the whole family.

1. Tap your picture at the top right of Home.
2. Tap Add under Background pictures and choose up to nine pictures.
3. Tap a picture to select or deselect it, and choose Show on Home and Show in full screen.

With more than one picture selected, the background changes every 30 seconds. Touch and hold a picture to remove it. The pictures stay on the device and are never sent to Peepz’s servers.

1. Tap your picture and choose Export my data.
2. Tap Request export.
3. You get an email when the file is ready. Get it with Download and share.

One export per day. The file is kept for 7 days.

1. Tap your picture and choose Delete account.
2. If you own a family: transfer ownership or delete the family first.
3. Tap Delete account and confirm.
4. If you pay for Premium: cancel the subscription in the App Store or Google Play too.

You have 30 days to change your mind – sign in and choose Restore account. With Delete right away everything is deleted at once. No longer have the app? See Delete your account.

On servers in Sweden. We show no ads and never sell data. Read more in the privacy policy.

Change your password straight away – that signs out all other devices. Then go through Devices and email us at hej@peepz.se if anything looks wrong.